Subscriptions, billing and product access
Understand product plans, organisation entitlements, trials, billing status and what happens when access changes.
In this guide
Products are organisation-level capabilities
A product entitlement belongs to an organisation, not to an individual browser session. When a module is enabled, authorised members of that organisation can enter the corresponding workspace according to their roles.
If a user cannot see a module, confirm both the organisation entitlement and the user’s membership permissions.
Keep billing ownership clear
Assign billing responsibility to a small number of trusted administrators. Review plan status, renewal information, invoices and payment details from the account billing area.
Do not share billing credentials with operational users who only need to manage records.
Handle changes safely
When a plan changes, confirm which modules remain active and export any required reports before removing access. Historical records should remain governed by the organisation’s retention and security policies.
Contact the NexOperate team if a billing state and workspace access state do not match.
Need a guided start?
See how this works with your team and data.
Book a walkthrough or explore the public product portfolio before you configure your workspace.