Hospitality and property operations workspace guide

What the Hospitality workspace covers

Manage rooms, properties, bookings, guests, check-in, housekeeping, maintenance, billing and guest experience.

The workspace brings together properties, rooms and room types, availability and reservations, guest profiles and check-in, housekeeping and room status, maintenance and service requests, charges, invoices and payments, occupancy and property reports. Each area is connected through shared records, role-based access and operational reporting so teams can see the full path from request to outcome.

Core topics and records

Use the workspace to manage properties, rooms and room types, availability and reservations, guest profiles and check-in, housekeeping and room status, maintenance and service requests, charges, invoices and payments, occupancy and property reports. Start with the records that define your operation, then add owners, statuses, dates, documents and approval steps so the team can work from a consistent source of truth.

A typical operating workflow

Configure the property and room inventory, manage reservation availability, complete guest check-in, coordinate housekeeping and maintenance, and close the stay with charges, payments and service follow-up.

Use dashboards, saved views, reports and AI & Automation entry points to reduce routine follow-up while keeping managers in control of important decisions.

Permissions, automation and reporting

Workspace access is governed by organisation membership, product entitlements and role permissions. The same tenant isolation rules apply to records, reports and AI-assisted workflows.

Once the core records are reliable, automate reminders, approvals, exception alerts and summaries that help the team act sooner without losing visibility.